All Post Oak K-9 Center puppies are sold with a Limited Warranty covering their health and well-being. Post Oak K-9 Center will only release puppies to their "forever homes" that are known to be in good health, with up-to-date vaccines. We understand that there may be circumstances that arise when a puppy has contracted an illness that was not previously known to the Seller/Breeder in which the Limited Warranty apply.
Limited Warranty:
- Puppies may be returned for a full or partial refund if the puppy is determined to have a life-threatening illness or conditions, as determined by a licensed veterinarian. The Buyer must take puppy to their veterinarian for a Well Health Exam, at the buyer’s expense, within 3 business days of purchase. If in the opinion of buyer’s veterinarian, there is a problem with the puppy at this time, that is or could be life threatening, the buyer will obtain, and furnish the seller with the original Veterinarian's letter explaining the diagnosis, as well as the prognosis. If this is the case, seller will give buyer another puppy of equal value. If seller has no puppies available at the time, seller will give buyer another puppy as soon as one becomes available. The puppy that buyer purchased must be returned to seller immediately, or an autopsy report stating the cause of death to be the fault of the seller. The seller is not responsible for any shipping charges. Seller reserves the right to have the puppy re-examined by their veterinarian at their cost.
- Any condition that is minor, correctable, or a breed related minor condition is not covered and no condition which could go away or is considered to be a condition which a puppy will likely grow out of is covered. Heat stroke, exhaustion, dehydration and other heat related conditions are not covered in any way. Remember that a puppy can overheat quickly and easily and may die as a result of overheating. During excessive heat, the puppy must be kept indoors.
- The seller makes no warranty as to size, eye, or coat color of puppy when full grown. No warranty is given to the buyer for any special purpose or function of this puppy. The seller does not warrant the puppy to be free of common problems, such as diarrhea (normally caused by changing homes or food), Separation Anxiety, Coccidias, or Parasites.
- The seller cannot be held responsible for Veterinarian bills once the puppy has been released into the buyer’s care. Seller does not accept responsibility for contagious disease diagnosed after 72 hours from date of purchase.
- The death, injury, or loss of said puppy due to theft, carelessness, recklessness, abuse, neglect, heat stroke or accident will not entitle the buyer to any compensation from the seller. Buyers’ failure to have puppy examined by a licensed veterinarian within the 72-hour period voids this warranty.
Reasons for Return: Puppies may be returned for a very limited number of other reasons which include: unforeseen medical or health condition which would prohibit buyer from caring for the puppy appropriately, unforeseen military deployment, unforeseen personal economic or housing crisis (as determined acceptable by the Seller), etc.
State of return: Puppies must be returned in good health, well groomed, well-fed and hydrated with up-to date vaccinations. The puppy must not show any signs of physical or emotional abuse or neglect.
Process for return: Buyer must contact the seller immediately, in writing or by email. Buyer must submit all necessary documentation to support the Reason for return, including a written statement by a licensed veterinarian certifying the puppy's current state of health and any other documentation required by the Seller.
Process of refund: Once a reason for return has been accepted by the seller, the buyer must provide all the required documentation. The puppy must be returned in good health with documentation of up-to-date vaccinations. The puppy must be personally delivered to the Seller at the buyer's expense. The returned puppy will be taken to a licensed vet of the Seller's choosing for verification of health status. A refund will be issued within 30 days of verification of health status.
Refund Limitations:
- Returns within 30 days of purchase will receive 50% of purchase price minus any necessary expenses by the seller.
- -Returns within 30-60 days of purchase will receive 20% of purchase price minus any necessary expenses by the Seller.
- Puppies returned after 60 days will be accepted but will not be given a refund of any amount.
Contact details: All correspondence will be mailed to Laura J. Riedel, c/o Post Oak K-9 Center, 1077 Oak Bend Drive, Kaufman TX 75142 or emailed to laura@postoakk-9center.com or laurajriedel@gmail.com. Phone calls and text messages will not meet the contact requirements.